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Please read the Public Offer Agreement, the terms and conditions of use of the website, and the privacy policy carefully before using the services of the website.

If you do not agree with the Public Offer Agreement, terms and conditions, please do not use the website.

Please note that the Public Offer Agreement, terms and conditions are subject to change without notice. Changes to the Public Offer Agreement, terms and conditions come into force from the moment they are published on the website.

Your payment is an evidence of your unconditional acceptance of the public offer agreement and agreement with the terms and conditions determined by the site owner.

PUBLIC OFFER AGREEMENT

Individual entrepreneur Pavliuk Vitalii Ivanovych, taxpayer identification number 2871821212, village Sosnivka, Kremenets District, Ternopil Region 47100, Ukraine, Pavluks Trans Sp. z o.o. KRS Numer: 0000684456 adres Aleje Jerozolimskie 151/10, 02-326 Warszawa (Warsaw, Poland) Prezes (Director) Pavliuk Vitalii (hereinafter referred to as the Contractor) offers an unlimited number of persons (hereinafter referred to as the User(s)) to conclude a Public Offer Agreement (hereinafter referred to as the Agreement) in order to search for and/or purchase tickets on the Pavluks-trans website/application (hereinafter referred to as the Website/Application).

Ticket (including an electronic ticket) means a travel document of the established form, which entitles the passenger to receive bus transportation services, created in the Contractor’s automated system, sent to the email address specified in the order or otherwise issued to the User.

The ticket number is the number of the public offer agreement and the number of the passenger transportation agreement.

  • 1. SUBJECT OF THE OFFER
    • 1.1. The subject of this Offer is provision by the Contractor to the Users of services for booking, issuing and selling tickets for trips and additional services (luggage space) located on the pavluks-trans website/application in accordance with the date, time and direction chosen by the User.
    • 1.2. The Contractor sells tickets for trips of the carriers cooperating with Pavluks-trans.
    • 1.3. The sale of Tickets to the Buyer, including Electronic Tickets, is carried out exclusively on the terms of this Offer and only in case of full and unconditional acceptance of the terms of this Offer by the Buyer (acceptance of the Offer).
  • 2. RIGHTS AND OBLIGATIONS OF THE PARTIES
      • 2.1. The User has the right to:
      • 2.1.1. Receive services under the Agreement;
      • 2.1.2. Use the Ticket in accordance with the selected date, time, place of departure and the selected Carrier;
      • 2.1.3. Return the Ticket under the conditions specified by the Contractor;
      • 2.1.4. Demand compensation for damages in accordance with the terms of the Agreement by sending a corresponding request to the Contractor;
      • 2.1.5. In case of non-pecuniary damage to the User caused by the Contractor’s actions or omissions, the amount of compensation, if proved and substantiated, may not exceed the amount exceeding the cost of the Ticket.
    • 2.2. The User is obliged to:
      • 2.2.1. Make prepayment for the Ticket in the amount of 100% of the cost indicated on the website/application;
      • 2.2.2. Check the date, time, city/place of departure, city/place of arrival immediately after purchasing the Ticket;
      • 2.2.3. Arrive at the place of departure in time;
      • 2.2.4. Notify the Contractor of the impossibility of using the Ticket for any reason;
      • 2.2.5. Get acquainted with the terms of the Ticket refund and baggage rules;
    • 2.3. The Contractor has the right to:
      • 2.3.1. Act on behalf of the Carrier within the powers determined by the contractual relationship;
      • 2.3.2. Set and receive additional remuneration from the User for additionally provided services;
      • 2.3.3. Record telephone conversations with the User and/or the Passenger in case of contacting the service centre and/or in case of servicing the User/Passenger, and/or in case of the need to notify the User/Passenger and/or to obtain additional information regarding any Ticket purchased through the Website/Application.
    • 2.4. The Contractor shall be obliged to:
      • 2.4.1. Send the User the Ticket in accordance with the form established and accepted by the Carrier;
      • 2.4.2. Notify the User of changes in the terms of service provision;
      • 2.4.3. Notify the User about the change or cancellation of the trip;
      • 2.4.4. Accept the User’s request, consider it independently or send it to the relevant Carrier for consideration;
      • 2.4.5. Timely notify the User about the consideration of the request, and in case of sending the request to the Carrier about the results of its consideration (in case of receipt of such a response to the Contractor’s address);
      • 2.4.6. Provide a response to the appeal in a manner similar to its receipt. No response will be sent to the third party (including at the request of the User).
  • 3. MUTUAL SETTLEMENTS
    • 3.1. Funds received from the User for the purchase of the Ticket shall belong to the Contractor, including the Service Fee (if any).
    • 3.2. The User has the right to pay for the Tickets in any of the ways offered by the Contractor, information about which is available on the Website/Application.
    • 3.3. The User shall be solely responsible for all commission costs and other expenses determined by the bank, which may be added to the price of the Ticket or additional services, by the issuer of the credit or debit card.
    • 3.4. Banking services related to transfer of funds under the Agreement shall be paid by the Party that performs them.
  • 4. USER IDENTIFICATION
    • 4.1. The e-mail address and/or telephone number specified when purchasing the Ticket shall be used as the User’s identifier.
    • 4.2. Contacting from the phone number/email address left when purchasing the Ticket allows the Contractor to identify the User as the proper Party to the Agreement with the relevant rights and obligations, and allows to perform actions in relation to both the Agreement in general and the specifically purchased Ticket.
    • 4.3. If the User contacts the Contractor from another phone number and/or e-mail address provided when purchasing the Ticket, the Contractor shall be entitled to require the User to additionally identify himself/herself as the proper party to the Agreement.
    • 4.4. In case of impossibility to identify the User as a party to the Agreement, the Contractor reserves the right to refuse to consider the application.
    • 4.5. The User is responsible for the safety and/or access to the phone number and/or e-mail address.
  • 5. CONDITIONS OF TICKET RETURN
    • 5.1. Compulsory return of the Ticket:
    • 5.1.1. In case of notification by the Carrier about the cancellation of the trip, for one reason or another, Pavluks-trans shall refund the Funds received as payment for the Ticket by the method in which they were received in the amount of 100% of the Ticket price, or, if available, offer another Ticket for the trip of the same or another Carrier.
    • 5.2. Voluntary return:
    • 5.2.1. If the Ticket is returned on the User’s own initiative, the Agent shall refund the funds to the User without refunding the amount of the Service Fee. When returning the ticket, the following fee is charged:
      • Voluntarily, more than 1 hour before the flight departure - 15% of the cost is refunded;
      • Voluntarily, more than 12 hours before the flight departure - 50% of the cost is refunded;
      • Voluntarily, more than 24 hours before the flight departure - 75% of the cost is refunded;
      • Voluntarily, more than 48 hours before the flight departure - 85% of the cost is refunded
    • 5.2.2. The funds or a part of the Funds, subject to deduction of mandatory fees, when returning the Ticket directly through the Website/Application, shall be transferred to the User within 14 days from the date of the decision to refund the Ticket.
    • 5.2.3. No refunds shall be made for the Tickets that have been rescheduled to another date at the request of the User
    • 5.2.4. When changing the date of departure, the User must pay the difference between the original and the new ticket price, if the ticket on the date of rescheduling is more expensive. If the cost of the ticket for the rescheduled date is lower than the cost of the previous one, the difference in cost is not refunded to the User.
    • 5.3. Ticket return procedure:
    • 5.3.1. Refund for the ticket is made in the User’s personal account or by sending an application to [email protected] Refund is made within 14 working days.
  • 6. TERMS FOR PROVIDING INFORMATION
    • 6.1. In order to issue and purchase a Ticket on the Website/Application, you must provide certain information, namely: Name and surname of the passenger, date of birth, valid e-mail address and telephone number.
    • 6.2. Also, when purchasing, you must provide payment information related to bank cards, i.e. their numbers and expiration dates. You must enter this information every time you make a purchase on the secure service of the selected payment system.
  • 7. GUARANTEES OF THE PARTIES
    • 7.1. By making a purchase through the Website/Application, the User confirms his legal capacity and agrees to the processing of his personal data.
    • 7.2. The Agent undertakes not to use the User’s personal data to send materials that are not related to the Services provided to the Contractor, not to transfer personal data to the third parties and not to use them for any other purpose.
    • 7.3. The User agrees to pay the price of the Ticket and the relevant taxes for all purchases made by credit or debit cards or other permitted payment method.
    • 7.4. The User agrees to pay all funds determined by the Contractor in case the payment is not made, returned or rejected by the User’s bank.
    • 7.5. By selling the Ticket through the Website/Application, the Contractor confirms its right to sell this Ticket in accordance with the terms and conditions and obligations specified by the Carrier.
    • 7.6. The Contractor reserves the right to block credit and debit cards for suspicious activity at its sole discretion.
  • 8. CONFIDENTIAL INFORMATION
    • 8.1. The User confirms that he/she is personally responsible for the confidential information provided for storage.
    • 8.2. The Contractor shall not be liable for any damages caused by the unauthorised use of confidential information left by the User.
    • 8.3. All personal information received by the Contractor as a result of placing orders through the Website is stored in accordance with the current privacy legislation.
    • 8.4. The Contractor reserves the right to use and disclose information about the User or about orders placed by the User on the terms of confidentiality.
  • 9. We, Pavluks Trans, act as an intermediary for ticket sales on routes operated by other carriers through our website, Pavluks-trans.com, and mobile application.
    • 9.1. Key Points on the Sale of Tickets for Other Carriers:
      Pavluks Trans sells tickets for routes operated by other carriers, acting solely as a ticket sales intermediary.Users who purchase tickets for other carriers’ routes via our website or app agree to the terms outlined in this section.
    • 9.2. Bonus Program: No bonuses are awarded for purchasing tickets on routes operated by other carriers.
    • 9.3. Ticket Refunds:
      Refund conditions for tickets purchased for other carriers’ routes may differ from the refund conditions for Pavluks Trans routes. All details and requirements regarding ticket refunds are provided to the User at the time of booking or can be clarified through customer support.
      Responsibility for Carrier Service Quality:
    • 9.4. Pavluks Trans is not responsible for changes, cancellations, or delays of routes by other carriers, nor for the quality of services provided by other carriers.
      By purchasing tickets for other carriers’ routes via the Pavluks Trans website or app, Users automatically agree to the terms of the selected carrier, which may differ from Pavluks Trans’s terms.
    • 9.5. We recommend reviewing the carrier's service terms before booking.
      All information regarding timing, routes, boarding, and drop-off locations for other carriers’ routes is provided directly by the carrier. Pavluks Trans is not responsible for potential changes or inaccuracies in the schedules and routes of partner carriers. In the event of a route cancellation or change by the carrier, Pavluks Trans will inform the User but assumes no responsibility for compensatory measures. Any compensation requests should be directed to the carrier.
      Pavluks Trans is not responsible for services, comfort, or additional amenities provided by other carriers, including but not limited to vehicle quality, food provisions, schedule adherence, etc.
      Users must adhere to the safety and conduct rules set by the carrier for the selected route. In cases of rule violations, the carrier reserves the right to refuse transportation without ticket reimbursement.
    • 9.6. Pavluks Trans only shares the user's personal data with other carriers to the extent necessary for transportation arrangements, in accordance with applicable laws and privacy policies.
    • 9.7. Baggage and personal item policies may vary depending on the carrier. Users are responsible for checking baggage policies before making a purchase, as Pavluks Trans does not regulate these terms.
    • 9.8. Complaints or claims regarding services on routes operated by other carriers must be directed to the carrier. Pavluks Trans does not handle dispute resolution or compensatory payments on behalf of other carriers.
  • 10. CONSENT TO THE PROCESSING OF PERSONAL DATA
    • 10.1. The User agrees and confirms that the data provided by him/her when purchasing the Ticket is true, and the User has the right to indicate them when purchasing the Ticket and leave them for further processing and storage, including, but not limited to:
      • - transferring them to the third party that is in any way related to this Agreement, or for the purpose of its full performance;
      • - additional informing the User about the status of the trip, changes in its conditions; further processing of the User’s orders
      • - receiving service notifications, including those regarding promotions, bonus programmes and discounts held by the Contractor.
  • 11. RESPONSIBILITY OF THE PARTIES
    • 11.1. In case of non-fulfilment or improper fulfilment by one of the Parties of the obligations under the Agreement, the guilty Party shall be obliged to reimburse the other Party for the losses caused and proved by such actions.
    • 11.2. The User is personally responsible for compliance with the terms and conditions of the selected Carrier and the Agreement.
    • ATTENTION! This Agreement governs exclusively the terms of purchase of the Ticket selected by the User, which in turn is evidence of the conclusion of the Carriage Agreement.
  • 12. EXEMPTION FROM LIABILITY OF THE PARTIES
    • 12.1. The User understands and agrees that the Contractor shall not be liable for any direct, indirect, consequential and punitive damages; as well as for inconveniences associated with the implementation of transportation (including, but not limited to, trip delays, trip cancellations, missed trip connections) or other possible problems that occurred in connection with your visit or use of the Site/Application.
    • 12.2. The Contractor shall not be liable for losses and damages incurred by the User during the trip.
    • 12.3. The User agrees that he/she gets access to goods, services and information about bus transportation available on the Website/Application at his/her own responsibility.
    • 12.4. The Contractor shall not be liable for damages and/or loss of a ticket for a particular type of transport, for damages incurred by the User as a result of the delay of the bus to the point where the User was supposed to make a transfer, including those purchased in one order through the Website/Application.
  • 13. CLAIMS AND JURISDICTION
    • 13.1. The complaint procedure is not mandatory
    • 13.2. In case of violation of the Agreement by one of the Parties, the other Party shall have the right to apply to the court. The location of the court shall be chosen in accordance with the current legislation of Ukraine.
    • 13.3. All issues concerning the relations between the Parties not regulated by this Agreement shall be governed by the current legislation of Ukraine.
    • ATTENTION! In case of violation of the terms of the Agreement, the Carrier that actually performed the trip (date, time of departure/arrival, place of boarding/disembarkation) shall bear the responsibility for the transportation, the terms of which (date, time of departure/arrival, place of boarding/disembarkation) are specified in the Ticket.
  • 14. FINAL PROVISIONS
    • 14.1. The number of the Agreement corresponds to the number of the Ticket purchased by the User. The date of conclusion of the Agreement is the date of payment for the selected Ticket.
  • 15. FINAL PROVISIONS
    • 15.1. The number of the Agreement corresponds to the number of the Ticket purchased by the User. The date of conclusion of the Agreement is the date of payment for the selected Ticket.
  • DETAILS OF THE PARTIES
    • Individual entrepreneur Pavliuk Vitalii Ivanovych, taxpayer identification number 2871821212, village Sosnivka, Kremenets District, Ternopil Region 47100, Ukraine, Pavluks Trans Sp. z o.o. KRS Numer KRS: 0000684456 adres Aleje Jerozolimskie 151/10, 02-326 Warszawa (Warsaw, Poland) Prezes (Director) Pavliuk Vitalii
      +380982501091
      +380982498609
      +48889611998
      [email protected]
    • 15.2. Passenger’s details: User shall enter his/her details via the Internet resource in the electronic registration form at the stage of generating the electronic ticket.