Answers to the most popular questions

• Cost and payment

  What payment methods are accepted when buying a bus ticket?

  We accept cash and non-cash payments for travel: Google Pay, Apple Pay, LiqPay, Visa, MasterCard.

  
  

  Can I buy a bus ticket online?

  Yes, our customers can purchase a bus ticket on our website online. To do this, you need to select the desired route and date of travel, choose a convenient seat in the bus and pay for the ticket using secure payment.

  Can I return a bus ticket?

  Yes, our company provides the opportunity to return a bus ticket.

  
  

  What are the conditions for returning bus tickets?

  Terms and conditions of return:

  1. Voluntarily, more than 1 hour before the flight departure - 15% of the cost is refunded;

  2. Voluntarily, more than 12 hours before the flight departure - 50% of the cost is refunded;

  3. Voluntarily, more than 24 hours before the flight departure - 75% of the cost is refunded;

  4. Voluntarily, more than 48 hours before the flight departure - 85% of the cost is refunded.

  
  

• Bus schedule

  How can I find out the bus schedule of your company?

  The schedule of our buses can be found on the page timetable on our website. Also, you can find out the schedule by calling the contact center, the number of which is listed on the website.

  
  

  How often is the bus schedule updated?

  Our bus schedules are updated weekly. We try to ensure that the information is as accurate and up-to-date as possible.

• Baggage transportation rules

  What is the number and size of luggage allowed for transportation on the bus?

  The amount and size of luggage allowed for transportation on a bus may depend on the type and route of travel. Usually, you are allowed to carry one large bag and one hand bag.

  Are there any baggage weight restrictions?

  Yes, the maximum weight of luggage that is allowed to be carried on a bus is usually limited to 30 kg. However, this may depend on the type and route of the trip.

  What items are prohibited for transportation on the bus?

  Some items are prohibited for transportation on the bus for reasons of passenger safety and health. In particular, it is forbidden to carry explosives, flammable, poisonous, corrosive, radioactive and other dangerous substances, as well as weapons and munitions. For detailed information on restrictions on the transportation of various types of items, please call the contact center.

  Can I transport pets on the bus?

  For more information on the conditions and cost of pet transportation, please contact the company's contact center.

• Rules of behavior while traveling by bus

  Can I eat and drink on the bus?

  It is allowed to eat and drink on the bus, but you should remember to be careful not to disturb other passengers.

  What should I do if I violate the rules of behavior while traveling by bus?

  In case of violation of the rules of behavior during a bus ride, the company's employees have the right to ask the offender to stop the undesirable action or behavior. In case of repeated violations of the rules, the company's employees may refuse further transportation and take other measures in accordance with the law and company rules. What legislation regulates the rules of passenger transportation: Answer: The Resolution of the Cabinet of Ministers of Ukraine No. 176 dated February 18, 1997 (as amended by the Resolution of the Cabinet of Ministers of Ukraine No. 1184 dated September 26, 2007) sets forth the Rules for the provision of passenger road transport services. Available at on the official website of the Cabinet of Ministers of Ukraine.

  
  

  Is it possible to smoke on the bus?

  No, smoking on the bus is prohibited for reasons of passenger safety and health, as well as by law.

  Are there any restrictions on the use of alcohol and drugs while traveling by bus?

  Yes, our company prohibits the use of alcohol and drugs while traveling by bus for the safety and comfort of passengers.

  Is it allowed to talk on the phone while traveling by bus?

  Yes, you are allowed to talk on the phone while traveling by bus, but you should keep it to a minimum and not disturb the peace and comfort of other passengers.

• Bus rental

  Is it possible to order a bus for a special event?

  Yes, we provide services for ordering a bus for a special event. There is a description of the service on the page bus rental. To order a bus, you need to contact our contact center and agree on the terms of the service.

  
  

  How far in advance do I usually need to book a bus?

  We recommend booking a bus at least 3 days before the trip. This way we can better prepare for the service and provide our customers with maximum comfort during the trip.

• International routes

  Is insurance required to leave Ukraine by bus?

  Yes. Regardless of your travel purpose and destination country, a medical insurance policy is mandatory for leaving Ukraine, including when traveling by bus. You can purchase a policy via this link.